Help for Buyers
Help resources for buyers on SheltaMart.com platform:
1. How to search for products/services: Go to the search bar and type in keywords related to the product/service you are looking for. You can also filter your search results by location, price range, and other criteria.
2. How to contact sellers: You can contact sellers directly through our platform by clicking on the “Contact Seller” button on their product/service listing. You can also send them a message through our messaging system.
3. How to make a purchase: Once you have found the product/service you want to buy, click on the “Buy Now” button or “Add to Cart” button. Follow the prompts to complete your purchase, including entering your shipping information and payment details.
4. How to track your order: After you have completed your purchase, you can track your order through our platform. Simply go to your account dashboard and click on “Orders.” You will see the status of your order and any updates on its shipping and delivery.
5. How to resolve issues with a purchase: If you encounter any issues with your purchase, you can contact the seller directly through our messaging system to resolve the issue. If you are unable to resolve the issue with the seller, you can contact our customer support team for assistance.
6. How to leave feedback: Once your order is complete, you can leave feedback for the seller on their product/service listing. Simply go to the listing and click on the “Leave Feedback” button. Your feedback will help other buyers make informed decisions.
Tips for buyers on SheltaMart.com platform:
1. Do your research: Before making a purchase, take the time to research the product and the seller. Look for reviews, ratings, and testimonials from other customers who have bought from the same seller or product.
2. Set a budget: It’s important to set a budget for your purchase to avoid overspending. Consider the quality, features, and brand reputation of the product and set a budget that aligns with your needs and financial capabilities.
3. Compare prices: Take the time to compare prices of similar products from different sellers. This will help you get the best value for your money and avoid overpaying.
4. Check shipping and delivery options: Make sure to check the shipping and delivery options offered by the seller before making a purchase. Consider the delivery time, shipping fees, and tracking options available.
5. Verify payment options: Check the payment options offered by the seller and make sure they are secure and reliable. Avoid sharing sensitive information like credit card details over unsecured platforms.
6. Read the terms and conditions: Make sure to read the terms and conditions of the purchase carefully, including the return policy and warranty information. This will help you understand your rights as a buyer and avoid any surprises or misunderstandings later on.
7. Communicate with the seller: If you have any questions or concerns about the product or the purchase process, don’t hesitate to communicate with the seller. This will help you clarify any doubts and ensure a smooth and satisfactory transaction.
