Buyer and Seller Help Centre
How to register on SheltaMart.com as a Buyer?
To register your account on SheltaMart.com, please use the following steps;
1. Click on the Register icon.
2. Insert your email or Phone number.
3. Select buyer or both option.
4. Insert your companies Name.
5. Insert your password and continue.
What can I do if I forgot my password?
If you forgot your password, follow this steps
1. Click on the “forgot your password” below the login bar.
2. Insert your email or username, then click reset password.
3. You will receive an email notification directing you to insert a new password.
4. Insert your “new password and confirm new password”, click continue.
5. Then login.
Why can’t I receive the email verification code?
If you didn’t get the email verification, please note the following situation;
1. Ensure that you input the correct email.
2. Ensure that all the letters on your email are written without no space in between e.g.
sheltamart@gmail.com.
3. Check your device to ensure that the internet connection is still on.
4. Reload your email, so that new mails can be received.
5. You can also resubmit your email.
How to place an order and make payment?
Follow the steps below;
1. Search for a product using the search bar or go to categories to select a product.
2. Compare prices.
3. Check the vendor’s status (Biz Assurance, Trade Security).
4. Send a message to the vendor via live chat or WhatsApp.
5. Then go ahead to pay directly to them.
Why do I see different prices for the same product?
SheltaMart.com is your go-to online global construction hub with open doors to every business
in the construction industry leading to different vendors competing. Therefore, you may see
the same product offered by different sellers at different prices, it is up to you to compare
prices and go for what suits you.
How to register on SheltaMart.com as a Seller?
To register your business account on SheltaMart.com, please use the following steps;
1. Click on the Register icon.
2. Proceed to enter your email or phone number or
3. Select seller option.
4. Insert your companies’ name (it must be a legally registered company).
5. Enter your password and continue
What can I do if I forgot my password?
If you forgot your password, follow this steps
1. Click on the “forgot your password” below the login bar.
2. Insert your email or username, then click reset password.
3. You will receive an email notification directing you to insert a new password.
4. Insert your “new password and confirm new password”, click continue.
5. Then login.
Why can’t I receive the email verification code?
The only products that can be listed on SheltaMart.com are products and services under the
construction industry since it’s an industry based platform
What Products can be listed on SheltaMart.com?
The only products that can be listed on SheltaMart.com are products and services under the
construction industry since it’s an industry based platform
How to sell?
After you have registered as a seller and complied with all the necessary procedures on
SheltaMart.com, you can proceed to selling your products by doing the following;
1. Post your products using clear and good quality pictures and videos.
2. Providing quality and necessary information about the product.
3. Subscribe to our different packages such as Top Ads, Featured Ads, Bumped-up Ads
(optional)
The requirements needed before posting?
Post Pictures taken with Camera
1. Take high quality pictures of your products or goods with your camera
2. Ensure that the picture is very clear, visible and showing the necessary qualities/
details of your goods
3. Put the picture on a white background
4. Then you can post it showing every angle of the products along with its description and
features to your shop on SheltaMart.com
NOTE: If the requirements of picture quality are not met before posting, it may be taken
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